Privacy Policy

Last updated: 1 October 2026

ReviewLark ("we", "us") helps home service businesses ask their customers for Google reviews. ReviewLark is run by Ndumiso Mashabane, based in Johannesburg, South Africa. This policy explains what information we collect, how we use it, and the choices you have.

1. Information we collect

• From visitors to this website: the details you enter in our contact form (your name, business name, email address, city and message).
• From our clients (the businesses we work for): business contact details, Google Business Profile information, and the information needed to set up and bill for our service.
• About our clients' customers: names, phone numbers and/or email addresses, and basic job details (such as the service date), which our clients share with us so we can send review requests on their behalf.

2. How we use information

• To reply to enquiries and prepare free review audits.
• To provide our service: sending review requests and follow-ups on our clients' behalf, and reporting results to them.
• To manage our relationship with clients, including billing and support.

We use our clients' customers' information only to send review requests for that client. We never sell it, never use it for our own marketing, and never use it for any other client.

3. Text messages (SMS)

Where a business asks us to send review requests by text, messages are sent in that business's name to customers it has served. Customers typically receive one request and no more than one reminder per job. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.

4. Who we share information with

We share information only with service providers that help us run our business, and only as needed:

• Email and document tools (Google Workspace)
• Website hosting and forms (Netlify)
• Messaging and customer-management software used to send review requests (such as GoHighLevel / LeadConnector)
• Payment processors, for client billing

We may also disclose information if required by law.

5. How long we keep information

We keep contact-form enquiries for up to 12 months. We keep client and client-customer information for as long as we work with that client, and delete or return it within 30 days after the relationship ends, unless the law requires us to keep it longer.

6. Security

We use reputable, secure software providers, protect our accounts with strong passwords and two-factor authentication, and limit access to information to what is needed to provide our service.

7. Your rights

Depending on where you live, you may have the right to ask what information we hold about you, to correct it, or to have it deleted. If you received a review request and want your details removed, email us and we will remove them and let the business know. We handle personal information in line with South Africa's Protection of Personal Information Act (POPIA) and applicable laws where our clients operate.

8. Contact

Questions or requests: ndumiso@getreviewlark.com

9. Changes

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.